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Customer Care
Thank you for shopping The Mariners' Museum Shop Online. The Mariners' Museum Shop is proud to offer a special selection of maritime items. When you purchase items from the Museum, you help promote the appreciation of our maritime heritage. Proceeds from sales directly support our many educational programs, exhibitions, and conservation efforts.

The Mariners' Museum
100-A Museum Drive
Newport News, VA 23606
(757) 591-7792
(800) 259-3916
(757) 591-7334 (fax)
shop@mariner.org

Shipping Charges
We ship packages via UPS ground within the United States. If you would like expedited or international service, please indicate this on your order. The additional charge will be applied to your total at time of processing. Sculpture reproductions required additional shipping, call for quote.

Amount
Add
0 to 15.00
5.95
15.01 to 30.00
7.95
30.01 to 50.00
8.95
50.01 to 70.00
9.95
70.01 to 100.00
12.95
100.01 to 150.00
14.95
150.01 to 199.99
16.95
200.00 up
19.95

• Delivery and service charges include our costs for customer service as well as processing and shipping.

• Large items may require additional shipping charges.

• The Museum Shop reserves the right to add additional postage and handling as needed to safely ship your selection.


An email notification will be sent, for your approval, if an adjustment is made to the automatically calculated total. Prices are subject to change at any time.

All in stock items are shipped within two to three business days of receipt of your order and will be delivered within seven to ten business days.

Internation Options
International packages will be shipped via US Postal Service unless otherwise specified. Please specify surface or air service. International Shipping Charges will be calculated at the time of processing and will be added to your total order. Packages are uninsured and The Mariners' Museum is not responsible for lost shipments.

Questions or Suggestions
Our Museum Shop salespeople are happy to help you select the perfect gift or give you more information about an item. Regular business hours (Monday through Saturday, 10:00 A.M. to 5:30 P.M. and Sunday, noon to 5:30 P.M. EST).

Fax, Phone or Mail Orders
If you would rather order by fax, please print a copy of your order form, fill it in completely, and fax it to (757) 591-7334. You may also call us with your order at (757) 591-7792 or (800) 259-3916 during regular shop hours, Monday through Saturday, 10:00 A.M. to 5:30 P.M. and Sunday, noon to 5:30 P.M. For fast service, please have the item numbers and your credit card ready. If you are a member of The Mariners' Museum, please have your membership number ready to receive your 10% member discount on most products.

Payment Information

The Mariners' Museum Shop accepts Visa, MasterCard, and American Express. Checks must be in U.S. dollars from a U.S. bank only and should be made payable to The Mariners' Museum Shop.

Order Confirmation
We will automatically send an email order confirmation to the email address indicated.

Refunds
If you are not totally pleased with your purchase, please return it within 30 days for a prompt refund or exchange. If we incorrectly filled your order or if the item arrived damaged, we will refund your shipping costs.

Special Discounts for Museum Members
Museum Members receive a 10% discount on most shop merchandise. Where applicable, membership prices are listed next to regular item prices. To support The Mariners' Museum by becoming a member, please visit our membership page or call the membership department at (757) 591-7714 or (800) 581-7245.

Privacy & Security Policy

Out of respect for your privacy, The Mariners' Museum will not make your name available to other companies or individuals. If at any time you would like to be removed from our mailing list, please notify us at mailing@mariner.org.

Prices
We regret that prices are subject to change without notice.

Product Availability
If a product is not available at the time of your order, we will notify you by email or phone.

Sales Tax
All orders shipped within Virginia will be charged a 5% sales tax.

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